By hiring from Wood & Wild, you agree to our Terms & Conditions of Hire.

All our items are priced on our website. All Hire Prices include GST.  Our minimum hire order is $25.00.

Hire Period
The standard hire period for items is 1-4 days. Therefore, it is the same price whether you hire for one day or for four.  You are responsible for the goods during the period of hire. Our hire period includes β€˜from pick up/delivery to collection’.

A penalty fee of 10% per/day for the first three days, after that this will in increase 30% per/day, will be charged to goods returned after the agreed hire period.

Delivery & Collection
Delivery & collection costs will vary. Picking-up your own items incurs no charge. Pick up point is Waitakere, Auckland.

If you're located outside of Auckland we may be able to courier some items to you. Please email us to enquire.

We can also deliver and collect the goods to and from your venue (this does not include set up). We will deliver the items safely and securely to your venue the day prior to your event and arrange collection the day after.

Delivery and collection charges are calculated based on the distance we are required to travel, the size of the order and the staff required.  We charge at a kilometer rate from our studio in Waitakere.

All items will be checked against the booking form on collection/delivery to make sure everything is present & in good condition.

A 50% deposit is required to secure your booking, with the balance to be paid 5 working days (one week) before your event. If your event is less than one week away, full payment is required. The balance due date will be listed on your invoice.

A $200 bond / damage deposit is included with the invoice, which is refunded when all hire items have been returned and checked for damage.
The bond will be refunded when all hire items have been safely returned. You are responsible for all items while they are in your possession. This includes damage, breakage & loss. Any items left at unattended premises remain your responsibility. Any damages will be paid from the bond. If damage / loss is greater than the bond, the hirer will pay the balance.

Payment & Deposit
Payment can be made by internet bank transfer to:
Wood & Wild, Kiwibank: 38-9018-0137487-00

Cleaning & Care of goods
We check & inspect all goods before they are dispatched & when they are returned. In the event of any damage in transit, please notify us immediately & we will do our best to replace the item. We understand that accidents happen, any damaged or broken items will be charged at the replacement cost value.
Please return your goods in the state you found them.
Note: some of the props are vintage objects so do not wash them in a dishwasher or machine dry them. If in doubt please contact Wood & Wild for clarification.

We supply most items with specific boxes and packaging for the items. Please also keep all packaging which is given to you as some packaging cannot be replaced. You will be charged a fee if it is not returned.  Please make it clear to your venue, stylist or planner that the boxes must be stored not thrown away.

Cancellation Policy
Please advise us of all cancellations as soon as you possibly can.

The following cancellation charges apply:
90 or more days:  50% of deposit will not be refunded (admin fee)
89 days or less:  Your 25% deposit will not be refunded, but any other charges (including bond fee) will be refunded.

Cancellation fees will be taken from the hire and/or bond. The remaining amount, if any, will be refunded to the hirer.

All hire items remain the property of Wood & Wild.