Please see below for a list of frequently asked questions, if your query isn't answered here please feel free to email us via the contact page
Q. When should I book?
A. As soon as you have an idea of what you wish to hire we recommend booking, especially if your event is over the busy summer wedding season of November to April. In peak times we book out some items a year in advance. But no matter how close your event is get in contact as we may have items still available.
Q. Do you have a minimum spend?
A. Our minimum spend is $25 including GST (not including refundable bond).
Q. What is your hire period?
A. We allow four days for our standard hire period. The cost is the same whether you hire for one day or four. Customers are able to collect from us on a Friday and drop back on the Monday after your event. You are responsible for the goods during the period of hire. We will deliver large items on a Friday and pick up on the Sunday after your event. Delivery costs apply.
Q. Do you require a deposit?
A. We require a 25% deposit to secure your booking, with the balance paid 5 working days (one week) before your event. This is listed on your invoice once your order is confirmed. Please note that the busy wedding season of November – April books up fast so bookings are on a first in, first served basis.
Payment can be made by direct credit.
Q. Do you require a Bond?
A. A 30% bond / damage deposit is included on the invoice with the final balance, which is refunded when all hire items have been returned and checked for damage. This can take a week or so depending on how busy we are. The bond will be refunded when all hire items have been safely returned.
Q. What happens if something is damaged or missing?
A. We have to charge for damaged, broken or missing items. You are responsible for all items while they are in your possession. We charge you a nominal bond before pick up as security against damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. Any items left at unattended premises remain your responsibility. If damage/loss is greater than the bond, the hirer will need to pay the balance.
Q. Do you deliver?
A. Depending on the item and location, yes we can deliver. A delivery charge will apply. If you're not in Auckland we may be able to have some items couriered to you so if in doubt, please email us to find out whether it’s possible.
Q. Can I pick up my hire order early?
A. Early collection is on a case by case basis. Please do not be offended if we are unable to accommodate your request. It just depends if the item you are wanting has returned and is ready after the previous booking.
Q. Can my friend/relative return my hire order instead of me?
A. Yes that is not a problem as long as it is within the hire period. If you cannot meet the return times please contact us ASAP as it could affect the next hire customer for those items.
Q. Do I clean the items? Do any items need special care?
A. Items must be cleaned/rinsed free of food and dry before returned. We ask that you are careful with all items that you hire.
Q. Can I make changes to my order?
A. You are able to make changes to your order up until one week prior, and in some instances you are able to add more the week of your event as long as the items are available.
Q. Do you set up events on-site?
A. We are currently setting ourselves up to offer this service. Feel free to contact us about event set up and we will do everything we can to help.
Q. I’m after hire items which are not on your website, can you help?
A. We are always looking to expand our collection and keep an eye out for new stock, so chances are we may have seen it or know where to get it from. We will try our best to source it for you.
Q. What happens if I wish to cancel for some reason?
A. Please advise us of all cancellations as soon as you possibly can as items are kept on hold for you and the earlier notice we have we can rehire to someone else.
The following cancellation charges apply:
30 or more days: 50% of deposit will not be refunded (admin fee)
29 days or less: Your deposit will not be refunded, but any other charges including bond will be refunded.
Cancellation fees will be taken from the hire and/or bond. The remaining amount, if any, will be refunded to the hirer.
By hiring from Wood & Wild, you agree to our Terms and Conditions of Hire.
Terms and conditions are listed here: Terms & Conditions
All our items are priced on our website. All Hire Prices include GST.
All hire items remain the property of Wood & Wild.